KPIs for Callcenter

KPIs for Callcenter refer to issues such as: inbound call center, Outbound call center, Order entry accuracy, Hitrate, Call management operator activities, Answered calls per hour, Total Calling Time, Average queue time of incoming phone calls... invite you to consult. Alternatively, you can refer to Bộ Tài Liệu Xây Dựng KPI Cho Doanh Nghiệp on TaiLieu.VN to learn more about KPI and BSC indicators of other departments in the business. Good luck!