YOMEDIA
Lecture Supervision in the hospitality industry: Applied human resources (Fifth edition): Chapter 13 - Jack E. Miller, John R. Walker, Karen Eich Drummond
Chia sẻ: Lý Thiết Quải
| Ngày:
| Loại File: PPT
| Số trang:14
42
lượt xem
3
download
Download
Vui lòng tải xuống để xem tài liệu đầy đủ
Chapter 13 - Delegating. This chapter presents the following content: What delegation means, essentials of delegation, benefits of delegation, why people resist delegation, how to delegate successfully.
AMBIENT/
Chủ đề:
Nội dung Text: Lecture Supervision in the hospitality industry: Applied human resources (Fifth edition): Chapter 13 - Jack E. Miller, John R. Walker, Karen Eich Drummond
- Chapter 13 Delegating
• What Delegation Means
• Essentials of Delegation
• Benefits of Delegation
• Why People Resist
Delegation
• How to Delegate
Successfully
1
- Aspects of Delegation
• Delegation:Giving a
portion of one’s
responsibility and
authority to a subordinate.
• 3 Aspects of Delegation:
– Responsibility
– Authority
– Accountability
2
- As a Supervisor:
• You have been given the
responsibility for certain
activities and the results they are
expected to produce.
• You have been given the the
authority (rights and powers) to
carry out your responsibilities.
• You have been given the
accountability (obligation to
your boss) to produce these
results.
3
- Lines of Responsibility and Authority
• Chain of command: The lines of
responsibility and authority in an
organization that provide the
anatomy of its organization chart.
• This shows who is responsible at
each level for everything that
happens or fails to happen.
• Channels of communication: The
organizational lines (corresponding
with the chain of command) along
which messages are passed from
one level to another.
4
- Benefits of Delegation
• More time for managing
• More and better work
from happier people
• Development of
promising people
• Greater efficiency
• Improved leadership
skills
5
- Why Managers Have Trouble Delegating
• Some feel workers will not take
responsibility (Theory X).
• Some feel that the work will not
be done right.
• Some have an inner need for
power, authority, control, and
indispensability.
• Some feel the worker will do
better at the task then them.
• Some fear the responsibility for
the mistakes of others.
6
- Why Managers Have Trouble Delegating
• Some are unable to let go.
• Some can not shift from doing the
work to managing people.
• Some find it quicker and easier to
do than to train others to do.
• Some do not want to give up the
tasks involving personal
advantages or enjoyment.
• Some are reluctant to lose touch.
• Sometimes they are not willing,
qualified workers.
7
- Why Workers Won’t Accept Responsibility
• Some are unable, unwilling,
or both.
• Some fear failure.
• Some fear the consequences
of making mistakes.
• Some fear rejection by other
workers.
• Some see added responsibility
as meaningless extra work
(job loading).
• Some like their job as it is.
8
- How to Delegate Successfully
• Conditions for success
include:
– Advance planning
– A positive attitude toward
your people
– Trust on both sides
– Ability to let go and take
risks
– Good communication
– Commitment
9
- How to Delegate Successfully
• The steps in delegation:
– Plan: Decide what you can delegate
and to whom.
– Develop the task in detail.
– Delegate: Give the responsibility
and authority, establish
accountability, the worker accepts
it, set up checkpoints (The
Contract).
– Follow up: observe checkpoints
and give feedback.
– Don’t accept reverse delegation.
10
- Common Mistakes in Delegation
• Failure to communicate
clearly
• Over supervising
• Too little training and
support
• No controls
• Job loading
11
- Common Mistakes in Delegation
• Assigning undesirable
tasks with no reward
• Picking the wrong person
• Delegating management
responsibilities such as
discipline
• Creating overlapping
responsibilities
12
- Adapt Delegation to Your
Situation
• Delegate timeconsuming
detail that others are
willing to do.
• Delegate things others do
better than you do.
• Train others to take over
in your absence.
13
- Adapt Delegation to Your
Situation
• Delegate tasks and
responsibilities that
motivate and develop.
• Keep management
responsibilities to
yourself (termination,
discipline).
• Delegate anything else
that makes sense.
14
Thêm tài liệu vào bộ sưu tập có sẵn:
Báo xấu
LAVA
ERROR:connection to 10.20.1.100:9315 failed (errno=111, msg=Connection refused)
ERROR:connection to 10.20.1.100:9315 failed (errno=111, msg=Connection refused)
Đang xử lý...
Thêm vào BST
Báo xấu
