Management - Chapter 1: The Management Process

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What are the challenges of working in the new economy? What are organizations like in the new workplace? Who are managers and what do they do? What is the management process? How do you learn the essential managerial skills and competencies?

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Nội dung Text: Management - Chapter 1: The Management Process

PowerPoint Presentation to Accompany Management, 10/e John R. Schermerhorn, Jr. Chapter 1: The Management Process Prepared by: Jim LoPresti University of Colorado, Boulder Published by: John Wiley & Sons, Inc.
Planning Ahead — Chapter 1 Study Questions  What are the challenges of working in the new economy?  What are organizations like in the new workplace?  Who are managers and what do they do?  What is the management process?  How do you learn the essential managerial skills and competencies? Management 10/e Chapter 1 2
Overview of the New Workplace  The dynamics of everpresent change extend into the workplace and raise a host of new career challenges.  Smart people commit their energies and intellect to continuous learning and personal development.  Companies with a future are committed to people.  Companies with a future offer inspirational leadership, reward and respect people, and provide supportive work environments.  High performing companies gain extraordinary results from people. Management 10/e Chapter 1 3
Study Question 1: What are the challenges of working today?  Talent … People and their talents are the the ultimate foundations of organizational performance.  Intellectual capital is the collective brainpower or shared knowledge of a workforce that can be used to create value.  A knowledge worker’s mind is a critical asset to employers and adds to the intellectual capital of an organization. Management 10/e Chapter 1 4
Study Question 1: What are the challenges of working in the new economy?  Diversity …  Workforce diversity reflects differences with respect to gender, age, race, ethnicity, religion, sexual orientation, and ablebodiedness.  A diverse and multicultural workforce both challenges and offers opportunities to employers.  Many call diversity a “business imperative” and view it as an asset Management 10/e Chapter 1 5
Study Question 1: What are the challenges of working in the new economy?  How diversity bias can occur in the workplace:  Prejudice  Discrimination  Glass ceiling effect Management 10/e Chapter 1 6
Study Question 1: What are the challenges of working in the new economy?  Globalization … National boundaries of world business have largely disappeared.  Globalization is the worldwide interdependence of resource flows, product markets, and business competition that characterize the new economy. Management 10/e Chapter 1 7
Study Question 1: What are the challenges of working in the new economy?  Technology …  Continuing transformation of the modern workplace through:  The Internet  World Wide Web  Computer networking  Information technology  Telecommuting/virtual teaming/mobile offices  Increasing demand for knowledge workers with the skills to fully use technology. Management 10/e Chapter 1 8
Study Question 1: What are the challenges of working in the new economy?  Ethics  Code of moral principles that set standards of conduct of what is good and right.  Ethical expectations for modern businesses :  Integrity and ethical leadership at all levels  Sustainable development  Natural environment protection  Consumer protection  Human rights Management 10/e Chapter 1 9
Study Question 1: What are the challenges of working in the new economy?  Careers …  Core workers, contract workers, and part time workers.  People must be prepared to be any one of these types of workers.  People must make sure that their skills are portable and of current value in employment markets. Management 10/e Chapter 1 10
Study Question 2: What are organizations like in the new workplace?  Critical skills for success in the new workplace …  Mastery  Contacts  Entrepreneurship  Love of technology  Marketing  Passion for renewal Management 10/e Chapter 1 11
Study Question 2: What are organizations like in the new workplace?  Organization  A collection of people working together to achieve a common purpose.  Organizations provide useful goods and/or services that return value to society and satisfy customer needs. Management 10/e Chapter 1 12
Study Question 2: What are organizations like in the new workplace?  Organizations are open systems  Composed of interrelated parts that function together to achieve a common purpose.  Interact with their environments.  Transform resource inputs into product outputs (goods and services).  Environmental feedback tells organization how well it is meeting the needs of customers and society. Management 10/e Chapter 1 13
Figure 1.1 Organizations as open systems. Management 10/e Chapter 1 14
Study Question 2: What are organizations like in the new workplace?  Organizational performance  “Value creation” is a very important notion for organizations.  Value is created when an organization’s operations adds value to the original cost of resource inputs.  When value creation occurs:  Businesses earn a profit.  Nonprofit organizations add wealth to society. Management 10/e Chapter 1 15
Study Question 2: What are organizations like in the new workplace?  Organizational performance  Productivity  An overall measure of the quantity and quality of work performance with resource utilization taken into account.  Performance effectiveness  An output measure of task or goal accomplishment.  Performance efficiency  An input measure of the resource costs associated with goal accomplishment. Management 10/e Chapter 1 16
Figure 1.2 Productivity and the dimensions of organizational performance. Management 10/e Chapter 1 17
Study Question 2: What are organizations like in the new workplace?  Workplace changes that provide a context for studying management …  Belief in human capital  Demise of “commandandcontrol”  Emphasis on teamwork  Preeminence of technology  Embrace of networking  New workforce expectations  Concern for worklife balance  Focus on speed Management 10/e Chapter 1 18
Study Question 3: Who are managers and what do they do?  Importance of human resources and managers … People are not ‘costs to be controlled.’ High performing organizations treat people as valuable strategic assets. Managers must ensure that people are treated as strategic assets. Management 10/e Chapter 1 19
Study Question 3: Who are managers and what do they do?  Manager directly supports and helps activate the work efforts and performance accomplishments of others.  the people who managers help are the ones whose tasks represent the real work of the organization. Management 10/e Chapter 1 20