
Researchingapplications of statistical methods in evaluating the quality of services of Vietnamese commercial banks - Illustrations through a specific research at the Joint Stock Commercial Bank of Investment and Development of Vietnam (BIDV)
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Overall aim: Researching techniques forapplying of statistical methods in evaluating QoS, then proposing a plan to investigate QoS of commercial banks in general and the Joint Stock Commercial Bank of Investment and Development of Vietnam (BIDV) in particular.
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