Customer complaints

The article aims to investigate the gender similarities and differences in Anglo-American customer complaint strategies in the Tourism and Hospitality Industry to help readers gain some insight into the cultural characteristics of Anglo-Americans through the speech act of complaining.

17p viyoko 01-10-2024 4 1   Download

In order to reach the reseach goal, this study needs to achieve three objectives as follows: (1) Systematizing literature related to the topic of customer complaints; (2) Identify and measure the influence of atecedents of compaint intention of customers who using telecom service in Mekong Delta region; (3) Proposing management implications to motivate consumers to complain directly to telecom service providers in the Mekong Delta region.

24p kequaidan6 15-07-2020 35 1   Download