Service consumption

It is easy for anyone who takes a look at the quality literature to note the absence of consensus in quality definition. In this article, we try to answer two questions. First one: which definition is the best? To compare and judge, we propose four criteria of “good quality definition”, and then, we list different definitions and enumerate the major existent classifications in the literature. The most important critics formulated are also listed.

16p guineverehuynh 22-06-2020 4 0   Download

The Goods and Services Tax, which is also known as VAT in many countries is a multi-stage consumption tax on goods and services. It is levied on the supply of goods and services at each stage of the supply chain from the producer up to the stage of final consumption.

5p guineverehuynh 22-06-2020 10 0   Download

The study must achieve specific objectives: adjust the scale of 'personal values', then find what aspects of'personal values' are relevant to the current market in Vietnam. Testing the concept of 'personal values' as well asits aspects corresponding to the behavioral model in some typical service industries in Vietnam. Check the reliability of the research model used in testing 'personal values' with service consumption behavior.

27p dungmaithuy 18-09-2019 10 3   Download

Research objectives: On the basis of theoretical studies and practical summaries, this thesis propose a solution to complete the policy for importing higher education service in Vietnam to meet the requirements for internation intergration. Assessment of the import policy of higher education service in Vietnam under four modes: cross-border supply; consumption abroad; commercial presence; presence of natural persons.

27p change03 06-05-2016 64 8   Download

Tuyển tập báo cáo các nghiên cứu khoa học quốc tế ngành y học dành cho các bạn tham khảo đề tài: Drug Checking: A prevention measure for a heterogeneous group with high consumption frequency and polydrug use - evaluation of zurich’s drug checking services

6p panasonic04 19-12-2011 41 3   Download

A service business is the management of organizations whose primary business requires interaction with the customer to produce the service. Facilities-based services: Where the customer must go to the service facility Field-based services: Where the production and consumption of the service takes place in the customer’s environment

31p hanhnguyen72 29-10-2009 125 32   Download

American Costumer Satisfaction Index (ACSI) and European Customer Satisfaction Index (ECSI) Intangible economic indicators Conducts analyses of customer service quality in 35 separate industries, 190 companies and government agencies on a scale of 1 to 100 Post-consumption assessment by the user about the product or service gained Uses expectancy confirmation-disconfirmation approach: focuses on service comparisons with customers prior expectations

0p moser 04-03-2009 121 69   Download

This feasibility study commissioned by the National Institute for Advanced Industrial Science and Technology in Japan (AIST) and supported by the Sustainable Consumption Unit (UNEP) provided an overview of approaches used in different disciplines for evaluating consumer behaviour. The study analysed the applicability of existing research concepts, theories, and tools for evaluating consumer satisfaction with product-service systems (PSS). It included a discussion of their strengths/weaknesses.......

61p moser 04-03-2009 265 44   Download