SERVQUAL model
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This study employs regression analysis and Pearson correlation coefficient testing to identify the SERVQUAL model and five key factors influencing service quality and customer satisfaction at the School Sports Club in Phu Nhuan District.
4p 
vimitsuki
06-05-2025
1
1
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The study was carried out by surveying 181 individual customers who are Gen Y and have been using fast food services at fast food stores in Hanoi and using the SERVQUAL model with 5 independent variables: Tangibility, Responsiveness, Assurance, Reliability, and Empathy.
8p vifilm
11-10-2024
1
1
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In this study, the author examined the SERVQUAL model's service quality evaluation elements involving customer satisfaction. More specifically, the hypothetical model was proposed to examine how each component of service quality affects customer satisfaction specifications.
8p viengfa
28-10-2024
3
2
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Service firms like other organizations are realizing the significance of customer-centered philosophies and are turning to quality management approaches to help managing their businesses. This paper has started with the concept of service quality and has demonstrated the model of service quality gaps. SERVQUAL as an effective approach has been studied and its role in the analysis of the difference between customer expectations and perceptions has been highlighted with support of an example.
10p emvitbeo
17-12-2009
287
80
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