Switching cost

The studies on customer loyalty presented different views and definitions of customer loyalty from different fields such as tourism; online shopping; homestay service or convenient shops system at the same time, these studies also show factors affecting loyalty such as service quality; satisfaction; tourist experience; switching costs,… However, most studies have not mentioned customer loyalty in the business performance of enterprises.

29p guitaracoustic09 14-01-2022 22 3   Download

Building and testing the relationship between elements of relational bonds and the individual customer loyalty through satisfaction; At the same time, testing the relationship between switching costs and individual customer loyalty. Provide administrative implications, suggestions for banking service providers in maintaining and enhancing individual customer loyalty.

22p kequaidan11 17-04-2021 9 0   Download

Research objectives: To research an overview of e-banking service quality, customer satisfaction, customer loyalty, switching cost, customer trust and the relationship among variables; to develop a research model on the relationship among e-banking service quality, customer satisfaction and customer loyalty affected by intermediate factors including switching cost and customer trust in e-banking sector in Vietnam.

12p change01 05-05-2016 83 8   Download

The concept of trunking began with the telephone industry. • Multiple calls were moved between customers and central offices or between the offices themselves over a single physical connection.The same principle was applied to data communications to make better use of the communication line. • Additional advantages and cost savings were gained by using the same line for voice communications.The same principle of trunking is applied to network switching technologies. • A trunk is a physical and logical connection between two switches across which network traffic travels....

39p vanmanh1008 21-05-2013 50 2   Download

Chapter 1 Introduction to Routing and Packet Forwarding Routing Protocols and Concepts quangkien@gmail.com .

79p vanmanh1008 21-05-2013 72 4   Download

Frame Relay has become the most widely used WAN technology in the world. Large enterprises, governments, ISPs, and small businesses use Frame Relay, primarily because of its price and flexibility. •Moreover, Frame Relay provides greater bandwidth, reliability, and resiliency than private or leased lines. •Frame Relay reduces network costs by using less equipment, less complexity, and an easier implementation.

57p mrdvad11 12-03-2013 113 51   Download

In the past three decades, due to significant liberalization and privatization the entire telecommunications industry has become a dynamic service industry subject to increasing competition with huge growth potential. (Graack, 1996). In recent years, in some Asian countries the number of mobile subscribers even passed the number of fixed-line subscribers (Fink, Matto, & Rathindran, 2003). Hence, the strategic behavior of telecommunications companies has attracted so much attention in recent years, both in the academic literature and in the popular press.

20p quanghao1991 26-08-2012 86 8   Download

Chương 11: STP và EtherChannel Chương này sẽ cung cấp những thông tin và các câu lệnh có liên quan đến các chủ đề sau: * Spanning tree protocol - Enable STP - Cấu hình Root Switch - Cấu hình một Root switch dự phòng - Cấu hình port priority - Cấu hình path cost - Cấu hình switch priority của một vlan - Cấu hình các tham số thời gian của STP - Kiểm tra STP - Cấu hình các tùy chọn của STP - Thay đổi các chế độ spanning-tree - Định danh hệ thống mở rộng (System ID)...

18p xingau7 19-08-2011 178 41   Download

Zntegrated Services Digital Network (ISDN) Most public telecommunication operators throughout the world have now at least commenced the modernization of their networks by introducing digital transmission and digital switching into the public switched telephone network (PSTN). Simultaneously many operators are converting their networks to integrated services digital networks (ISDN) which will allow customers access to a variety of services while reducing the cost of provision of these services both to the administration and to the customer....

19p huggoo 20-08-2010 81 7   Download