Hotel industry

This study examined the relationship between corporate social responsibility (CSR), reputation, and corporate performance in the hospitality sector. Based on the Triple-bottom line theory, the CSR of hotel businesses focuses on three important aspects: economic, social, and environmental.

8p visarada 28-04-2025 1 1   Download

In recent years, tourist accommodation establishments have been growing in both quantity and quality, making an important contribution to the development of tourism products, socio-economic development in local. Expected to 2020, Vietnam's economy will continue to witness the boom of the accommodation service business with more than 20 million foreign visitors visiting and the outstanding growth of the hotel service industry.

12p tamynhan6 14-09-2020 41 4   Download

The studies on customer loyalty presented different views and definitions of customer loyalty from different fields such as tourism; online shopping; homestay service or convenient shops system at the same time, these studies also show factors affecting loyalty such as service quality; satisfaction; tourist experience; switching costs,… However, most studies have not mentioned customer loyalty in the business performance of enterprises.

29p guitaracoustic09 14-01-2022 31 3   Download

The thesis builds a linkage model between green product innovation, green process innovation, impact factors and hotel performance, testing this model in Vietnam.

12p cothumenhmong6 17-07-2020 30 2   Download

This paper focuses on final year hotel management students who are going to join hotels in short span of time. The study finds that the students response are mostly favorable towards hotel jobs with specific choice.

6p guineverehuynh 17-06-2020 19 4   Download

The study is to examine customers’ perception of service quality and overall satisfaction in the boutique hotel industry of Kolkata, West Bengal. The perceived service quality of hotel attributes is to be examined and the factor structure of service quality perception is to be determined.

6p guineverehuynh 21-06-2020 28 4   Download

The purpose of this study is to find out that how and which HR practices play an important role in increasing employees’ satisfaction in hotel industry. This study focuses on lower level employees of 3-star hotels in Ahmedabad, Gujarat.

7p guineverehuynh 22-06-2020 56 1   Download

This paper gives an idea about analysis of importance of customer satisfaction. The study was carried out with the help of quantitative research by using questionnaire & it was designed on keeping in mind the basic of customer satisfaction.

8p guineverehuynh 22-06-2020 21 2   Download