Service performance
-
This paper presents performance measurement at the higher education concerning in customers and stakeholders’ perspective using the Analytic Hierarchy Process (AHP) method. AHP is a quantitative method which can deal with complicated decision-making problem for evaluation. Total of four main criteria and 26 sub-criteria were identified as significant to the customers and stakeholders’ perspective.
8p longtimenosee10 26-04-2024 3 1 Download
-
The aim of the research is to explore the effects of Thai culture on the efficacy of Western modelled performance management (PM) in a cross-cultural setting. Thailand is becoming increasingly important to Australian businesses, particularly in view of the ASEAN Economic Community Plan, which is now in its final stages implementation (ASEAN 2015). The primary data for this study was sourced from 43 semistructured and in-depth interviews with 30 participants.
264p runthenight04 02-02-2023 7 2 Download
-
This thesis examines the influence of Selection Performance, Monitoring and Business Assistance Intensity, Resource Allocation, and Professional Management Services on business incubation performance. This study extends current research by investigating an additional construct which examines targeted areas of professional management services including marketing and promotion, strategic management, financial management, and staff and personnel management.
286p runthenight04 02-02-2023 8 2 Download
-
This study’s analysis of the discrepancy/gap between expectations and perceptions of the quality of service, identifies deficiencies and areas of dissatisfaction that offer opportunities for university managers to improve overall student services, to build a long-term relationship with the customers, and to improve the institution’s reputation.
288p runthenight04 02-02-2023 10 3 Download
-
The studies on customer loyalty presented different views and definitions of customer loyalty from different fields such as tourism; online shopping; homestay service or convenient shops system at the same time, these studies also show factors affecting loyalty such as service quality; satisfaction; tourist experience; switching costs,… However, most studies have not mentioned customer loyalty in the business performance of enterprises.
29p guitaracoustic09 14-01-2022 22 3 Download
-
An increasing amount of municipal solid waste needs an effective waste management system to provide reliable service, but in reality this has failed to respond to the demand. Partnership is considered as a potential solution that can increase waste management service performance.
7p guernsey 28-12-2021 9 0 Download
-
Researching on factors affecting human resource development: In case of the small and medium companies in the Trade and Service sector in Tra Vinh province, in order to analyse, evaluate and make new contributions to the theoretical base, on the basis of which proposes governance implications to perfect the admission factors to human resource development of SMCs, contributing to improving the performance of local businesses.
27p closefriend08 10-11-2021 13 3 Download
-
The investigation object is the senior administrators or the heads of functional departments in enterprises that use the service. In addition, to evaluate an overview of outsourcing activities, the thesis also approaches to collect information from administrators and employees of enterprises providing outsourced services to enterprises.
28p gaocaolon12 14-06-2021 16 3 Download
-
The article measures the effect of Human Resource Management (HRM) practices on organizational commitment in small and medium enterprises (SMEs). A survey of 379 employees working in Hanoi based SMEs in the commercial and service sector indicates that human resource training and development, performance evaluation, remuneration, job security, working environment, and organizational support have a positive affect on organizational commitment.
11p larachdumlanat129 14-01-2021 27 2 Download
-
The paper explores the relationship between emotional labour (Surface Acting, Deep Acting and Emotional Dissonance) and organizational commitment and the influence of variables like gender and year of experience in current organization.
10p guineverehuynh 17-06-2020 13 4 Download
-
The purpose of this study was to test the effect of the application of the system of procurement of goods and services to the accountability of the performance of government agencies in preventing fraud Population and sample in this research is the whole apparatus of the Ministry of Religious Affairs Office of the Province of Papua and the Office of Religious districts / municipalities in Papua who have been involved directly in the procurement process goods and services in each agency.
11p guineverehuynh 18-06-2020 13 1 Download
-
A person who pursues an innovative idea with the potential to solve a community problem is known as social entrepreneur. These individuals are willing to take on the risk and effort to create positive changes in society through their initiatives.
6p guineverehuynh 19-06-2020 35 1 Download
-
The present paper empirically tested the relation of TQM practices on operational performance in both service and manufacturing industries. Hence the study used 300 participants from 50 service and manufacturing industries in India.
11p guineverehuynh 22-06-2020 37 0 Download
-
This study aims to investigate and develop a model of empirical research on Information Technology, Organizational Culture and Personnel’s Performance to Service Quality by proposing Personnel’s Performance as a mediating variable.
12p christabelhuynh 04-06-2020 30 3 Download
-
In this study, service quality and drinking water quality were taken as the strategic management activities. Employees of water supply companies were selected to collect the necessary data.
12p tohitohi 22-05-2020 40 1 Download
-
Summary of doctoral thesis of jurisprudence: Logistics service contracts under Vietnamese law currently provide explanations and systematize basic theoretical issues about logistics services and logistics service contracts in many Different approaches, in which, PhD students emphasize the theoretical issues of logistics service contracts in terms of jurisprudence, analysis and assessment of the current status of logistics service contracts in Vietnam today. propose solutions to complete a number of legal regulations and improve the performance of logistics service contracts in Vietnam.
27p lanxichen 05-05-2020 53 4 Download
-
This study indentified the performance of the self-study activities of students in terms of: students' awareness on self-study, study skills, services for self-study, teaching method and administration. Specially, it aimed to find out the factors both externally and internally that may affect the activities of students' self-study.
8p mangamanga 29-02-2020 27 2 Download
-
In the logistics, the storehouse management plays an important role. It is difficult to handle a large warehouse only with human. Therefore, an implementation of path tracking AGV robot is investigated as an automated solution. The analysis of hardware design and software programming is performed in this work. Besides, overall system is scheduled to realize the components.
8p quilen 30-11-2019 31 2 Download
-
The overall objective is based on the fundamental theories of capital structure and empirical research on capital structure and financial performance of the firm, whereby the author develops and analyzes the relationship between capital structure and financial performance. It then determines the optimal debt threshold for the Tourism and travel companies (TTCs) of Hue City.
29p quenchua 28-09-2019 47 3 Download
-
This dissertation is based on the study and evaluation of SMEs using Salesforce.com services and its adoption framework in Brazil. For this study 170 Salesforce.com users from different SMEs organizations, were surveyed, a number of quantitative measurements were performed to provide a better understanding of some of the adoption aspects. The main conclusion from this study shows for a better adoption companies should use these solutions as part of a strategic effort for the organization.
136p nguyenyenyn117 17-06-2019 43 5 Download